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Customer experience management
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#	Item
651	Excellence SALES AND SERVICE THE MAGAZINE OF TEAM LEADERSHIP JULY 2012 Add to Reading List Source URL: competeoutsidethebox.com Language: English - Date: 2012-07-06 13:35:45 Customer experience management Management Integrated marketing communications Relationship marketing Customer relationship management Value proposition Selling Advertising Loyalty business model Marketing Business Sales
652	C A S E S TU DY Listening Reaps Big Rewards When companies listen to their customers, everybody wins. This is particularly obvious in the case of Orbitz, the industry’s leading travel site. Orbitz Worldwide is a leadi Add to Reading List Source URL: www.clarabridge.com Language: English - Date: 2015-03-23 10:20:00 Orbitz Customer satisfaction Loyalty program Customer experience Customer service Travel agency Marketing Business Customer experience management
653	We have to admit it…. we really love what we do. Which is why TMI is here to help. We get to work with great brands to create brilliant customer experiences that their customers love and their employees can’t wait Add to Reading List Source URL: www.tmi.co.uk Language: English - Date: 2013-10-01 10:25:16 Touchpoint Customer engagement Service-profit chain Co-creation Marketing Customer experience management Customer experience
654	Case Study World-renowned Healthcare Organization IT Infrastructure Services Add to Reading List Source URL: www.pomeroy.com Language: English - Date: 2014-03-18 10:10:54 Customer experience management Electronic commerce Health informatics Marketing Healthcare Business
655	Questions to Ask When Selecting Your Customer Data Platform 730 Yale Avenue Swarthmore, PA 19081 Add to Reading List Source URL: raabguide.com Language: English - Date: 2014-09-30 12:09:59 Customer relationship management Electronic commerce Database CCU delivery Database marketing Marketing Business Customer experience management
656	Service Description for the IT Services iNcare Service Contents 1 Add to Reading List Source URL: www.itservices.bt.com Language: English - Date: 2015-03-27 08:29:33 Customer experience management Telecommunications Electronic commerce Goods Service Technical support BT Group Online shopping Caller ID Marketing Business Telephony
657	8247_COL_Latitude_Logo_Dev_V15_russ Add to Reading List Source URL: www.collinsonlatitude.com Language: English - Date: 2015-04-10 06:10:58 Consumer behaviour Customer experience management Loyalty program Pricing Reward website Loyalty marketing Credit card Loyalty business model Customer engagement Marketing Business Business models
658	Document P90 June 2015 ROI CASE STUDY SALESFORCE DESK.COM Add to Reading List Source URL: webassets.desk.com Language: English - Date: 2015-06-08 17:03:15 Information technology management Help desk Consumer behaviour Nucleus Research Technical support Salesforce.com Customer lifetime value Customer satisfaction Customer support Marketing Business Customer experience management
659	Perspective Dr. Michael Peterson Dr. Florian Gröne Dr. Karsten Kammer Julius Kirscheneder Add to Reading List Source URL: www.strategyand.pwc.com Language: English - Date: 2010-05-07 13:42:19 Electronic commerce Consumer behaviour Customer experience Customer relationship management Customer satisfaction ECRM Database marketing Marketing Business Customer experience management
660	C A S E S TU DY The Journey to Text Analysis Acer America, a regional division of Acer Computers, is a multibrand provider of personal computer products, peripherals Add to Reading List Source URL: www.clarabridge.com Language: English - Date: 2015-03-23 10:37:12 Natural language processing Science Electronic commerce Statistical natural language processing Business intelligence Text analytics Acer Inc. Speech analytics Analytics Marketing Customer experience management Business

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